Coco Skin Therapy – Refund Policy

Effective Date: 11/12/2020

Thank you for shopping with Coco Skin Therapy. We are a small business committed to delivering high-quality, handmade skincare products. Because our products are handcrafted in small batches and made-to-order, we do not offer refunds under most circumstances. Please review our policy below.

1. All Sales Are Final

Due to the personal nature of skincare products and our commitment to hygiene and safety, all sales are final. We do not offer refunds or exchanges on any items once they have been shipped.

2. Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, we will gladly make it right.

To report an issue:

• Email us at [Insert Email Address] within 7 days of receiving your order.

• Include your order number and clear photos of the damaged or incorrect item.

If eligible, we may offer:

• A replacement of the product

• Store credit for the value of the item

We reserve the right to determine if a replacement or store credit is the best solution.

3. Shipping Errors

We are not responsible for packages that are lost, stolen, or delayed due to incorrect shipping information provided by the customer. Please double-check your shipping details before placing your order.

4. Non-Returnable Items

The following items are non-returnable:

• All skincare products

• Gift cards

• Sale or promotional items

5. Questions?

If you have any questions about your order or this policy, please contact us at:

📧 hello@cocoskintherapy.com
🌐 www.cocoskintherapy.com